Choosing the Right MSSP to Manage Your Company’s Cybersecurity and Mobile Threats

Choosing the Right MSSP to Manage Your Company’s Cybersecurity and Mobile Threats

The digital age is full of cybersecurity threats — and protecting your business from increasing mobile threats must be your number one priority if you want to stay in business.

Unfortunately, there is a global shortage of skilled IT security professionals, according to AT&T. Therefore, it can be challenging for many companies, especially small to medium companies with limited budgets, to hire the talent needed to protect their enterprise networks and data from digital threats. That’s why many businesses are outsourcing their cybersecurity and mobile security functions to managed security service providers (MSSP).

Selecting the right MSSP to secure your enterprise networks and data is a critically important part of your overall cybersecurity strategy. For example, businesses big and small struggle to combat the never-ending barrage of cyber attacks and threats. However, you must put in a lot of research and thought into choosing the best MSSP for your business – especially since every provider offers varying levels of protection from cyber threats and attacks. Therefore, your focus should be on finding a provider that has a solid reputation and a proven track record for cybersecurity.

Here are 10 tips that can help you find the right MSSP for your business.

1. They should show concern for your needs

The first sign that you are talking to a good MSSP is that they show concern for your enterprise’s strategic goals and needs. For instance, the provider you work with needs to know the ins and outs of your IT infrastructure in order to properly secure it. However, if the provider doesn’t seem to be asking enough questions to really understand your IT environment – like which users need certain levels of access – then you should probably consider another provider.

2. They should have an outstanding reputation that speaks for itself

It isn’t easy to just hand over your IT security to a third party. In fact, doing so requires a lot of trust. Therefore, you should ask the MSSP for references, so that you can get feedback about their expertise and reliability, as well as their responsiveness when it comes to responding to clients for support. Furthermore, you should find out whether they were able to prevent any cybersecurity attacks, and if there was any remediation required, how effective was it.

3. They should offer a wide array of functions

Today, cybersecurity requires significantly more than just antivirus protection, firewalls, and patch updates. For example, you need the following functions to help protect your business from threats:

  • Asset discovery
  • Behavior monitoring
  • Intrusion detection
  • Log management
  • Threat intelligence
  • Vulnerability assessments

Therefore, if an MSSP isn’t able to deliver these critical functions, then they might not be able to fully protect your enterprise networks and data in a world where nearly one million new malware threats are released each day, according to Symantec.

4. They should take a holistic approach to cybersecurity

Given today’s elevated levels of digital threats, you can’t afford to leave anything unprotected. That means you need to find a provider that takes a holistic approach to cybersecurity — like implementing a SIEM (security information and event management) solution to fully protect your business. An SIEM can offer complete visibility into your IT environment. Furthermore, your MSSP should provide integrated threat intelligence to help accelerate the detection of new threats – and effective remediation, if it’s ever needed.

5. They should have a level of expertise that matches your needs

Some providers focus on specific cybersecurity areas or do little more than just monitor your IT environment for threats. Unfortunately, that might not meet all of your needs. Therefore, you need to research the provider’s experience and level of expertise. For example, inquire about its technical team, how much experience its members have, and what kind of certifications they hold. A top MSSP will have experts in multiple areas of cybersecurity. Furthermore, they should have regular training to help them keep up with new and evolving IT and mobile security threats.

6. They should offer good customer support

In addition to having well-trained staff and the best technology, you also need access to good customer support when you need assistance. That’s why a provider must be responsive and ready to answer any questions that you might have about new threats or their services. Given the stakes — your enterprise data — you need an MSSP that promptly responds to your calls, especially when you think that a data breach might be underway.

7. They should be able to clearly explain their services

When it comes to an MSSP – or any other cloud-based or remote service provider – they will likely take advantage of automation and repeatable processes to function better. However, all processes and procedures should be clearly understood and documented. Therefore, if a provider isn’t clear about what they offer, or they are unable to explain their services, then this could be a sign that they might not be able to deliver on their IT security promises.

8. They should offer user training

Let’s say that you select an MSSP to secure your enterprise networks and data. But who secures your users?

Unfortunately, human actions, whether they are unintentional or malicious, play a significant role in cybersecurity incidents – which is why hackers and data thieves rely so heavily on phishing attacks to deliver their malicious payloads. Therefore, you need to find out whether your provider offers any training that teaches users how to recognize and prevent IT security threats, as well as stop risky practices that can also result in a cybersecurity incident. If your MSSP doesn’t offer user training, consider a third-party vendor that does.

9. They should be able to help you comply with privacy and security laws

In addition to protecting your IT infrastructure and data, your provider must have the knowledge and tools to help your business comply with all applicable security and privacy laws. For example, the MSSP should know which laws apply to your particular industry. Furthermore, they should be able to fully integrate your data from any legacy cybersecurity tools to ensure full compliance.

10. They should offer transparent pricing

Finally, when contracting with a provider, you will want to know how much they charge, as well as what exactly you are paying for. While you should always try to get the lowest possible rates, you want to avoid basing your decision just on cost. For example, you should keep the following important figures in mind when selecting an MSSP: the value of the IT security services, and what it could potentially cost your enterprise to recover from a cyber-attack – especially if hackers were able to steal confidential business records and valuable data.

In short, considering an MSSP to protect your business from digital threats is a big decision. Troy Mobility, Inc. can help you decide. The first thing you should look for is a provider that cares about and understands your IT security needs. Furthermore, they should have a solid reputation, as well as offer a wide variety of functions. The provider should take a holistic approach when it comes to cybersecurity. You need someone whose level of experience and expertise matches your enterprise’s needs. In addition to providing you with good customer service support, they need to be able to clearly explain their services. Make sure they offer user training to help teach your employees how to recognize and prevent potential cyber threats. A good MSSP will be able to help your business comply with every applicable security and privacy law related to your industry. Also, make sure that you understand their pricing structure, so that you will know exactly what you are paying for.